Support
Repair & exchange (RMA)
Submit a return, check repair status, or download the RMA form. Online submission now available.
Warranty
Check warranty coverage, register a product, or explore extended warranty options by region.
Product registration
Register your EV product to activate warranty, receive firmware notifications, and access support priority.
Certification & compliance
CE, FCC, RoHS, EN 54 declarations of conformity and regulatory documentation by product and region.
Product security
Security advisories, vulnerability disclosures, and firmware security notices for networked EV products.
Contact support
North America
Technical support
- +1 800 289 0096
- technicalsupport.nam@keenfinity-group.com
Mon – Fri, 9 am – 5 pm CST
Europe, Middle East & Africa
Technical support
- +49 89 9270 1000
Mon – Fri, 9 am – 5 pm CET
Latin America
Technical support
- +55 19 3116-1129
- latam.boschsecurity@keenfinity-group.com
Mon – Fri, 9 am – 5 pm BRT
Asia Pacific
Technical support
- Australia, New Zealand: TechnicalSupport.au@keenfinity-group.com
- India & South East Asia: TechnicalSupport.emea@keenfinity-group.com
- Japan: TechnicalSupport.jp@keenfinity-group.com
Regional hours vary
China, Taiwan, Macao, Hongkong
Technical support
- TechnicalSupport.cn@keenfinity-group.com
Regional hours vary
Mon – Fri, 9 am – 5 pm CST